OneSource was created to allow managers to realize efficiencies that lead to greater scientist and equipment productivity. The more a piece of equipment is on-line and performing to specification the more a scientist can use it. The less time a scientist has to spend diagnosing equipment problems and chasing down service providers the more time they have to focus on science. Every OneSource solution contributes to achieving these goals.
- Multi-vendor qualification protocols reduce the amount of time equipment is down for scheduled events
- Managed Maintenance programs take responsibility for coordinating and chasing down service providers for scheduled events and repairs, driving up on-time delivery and first time fixes
- Asset & Maintenance management software provides the metrics to quickly escalate unresolved issues
- Multi-vendor maintenance services increase an engineer’s understanding of a site, and usually brings him/her to the site more frequently, improving response times
- A single contact point for all service delivery simplifies processes and improves communication
- Dedicated on-site resources directly diagnose problems and engage service providers, allowing scientists to focus on science
- On-site resources and parts drive response times to less than one hour and repair times to less than four hours
- Triage model integrates all of these benefits into a single cohesive program